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The following terms and conditions explain your obligations and legal rights with respect to the Pixocasso website (“www.pixocasso.com” or the “Website”).  The Website is operated by Pixocasso Canvas Expressions company (“Pixocasso” or “We” or “Our” or “Us).


By accessing or using the Website or posting a link on any website (s) owned or operated by or on behalf of you, you signify that you have read, understood and agree to be bound by these terms and conditions.


At our sole discretion, We reserve the right to modify, add or delete these terms and conditions at any time without notice. After the modifications, if you continue using the Website you are accepting the revised Terms and Conditions.

 

If you do not comply with the Terms and Conditions, We reserve the right to cancel your access to the Website, without any liability or prior notice.


At our sole discretion, We reserve the right to modify, add or delete any aspect of this Website, without any liability or prior notice. This includes but is not limited to, changing the content of the Website, altering or modifying the goods sold, restricting the time the Website is available for use, terminating any user’s right to use the Website etc.


All copyright, Website content and intellectual property, including but not limited to designs, text, graphics, pictures, gallery art, information, and other files are owned by Pixocasso or licensed to Us. The Website content may not be modified, copied, reproduced, republished or sold, in whole or in part, without Pixocasso’s permission. You are permitted to view or print any portion of the Website for your own personal, non-commercial use, provided that you keep all copyright and other proprietary notices intact.


For the Photo 2 Canvas products, any photos submitted to us you hereby certify that you either own the copyright for the submitted photo or are authorized by the photo owner to reproduce the submitted photo.


We reserve the right to use your Photo 2 Canvas products for promotional purposes, with your permission. We guarantee that your submitted Photo 2 Canvas products will not be available for re-sale.


We will supply the product(s) when the payment for the order is accepted and received in full. We may, at our sole discretion, reject your order.


All specifications on the Website, such as image colours, descriptions, sizes, marketing material are issued to provide approximate depiction of the goods. The appearance and colour may vary on different computer displays.


The goods on the Website are subject to availability. We will inform you if the product is unavailable and will recommend an alternative. The alternative goods may be purchased at your discretion.


The pricing on the Website is subject to change without any liability or prior notice.


All prices are in Canadian Dollars (CAD) and are subject to tax (7% PST and 5% GST). The tax will be added during checkout. Any changes to the GST and PST will be updated accordingly.


We will dispatch the goods within 2-7 business days from the acceptance of your payment or digital proof. The business days do not include weekends and holidays. We use FedEx, UPS or Canada Post to ship your orders. Depending on which shipment method (Ground, Express or Next Day) and destination (domestic  or international), the delivery time will vary. We will email you the shipment tracking number and link once the order has been dispatched.


International orders outside of Canada may be subject to customs duties and import taxes (“Import Fees”). These Import Fees are your responsibility and will be charged once the shipment reaches the destination country. Pixocasso is not responsible for any additional charges for customs clearance, as they vary from country to country. We recommend that you contact your local customs office for additional information for online orders. Depending on the clearance procedures of the destination countries, the product delivery may be delayed.


Return policy:
Items can be refunded or exchanged within 7 business days of delivery (less Shipping and Handling). To refund or exchange please follow and read the steps listed below. We reserve the right to refuse any returns or exchanges if the steps are not followed.

 

  1. Within 7 business days of receiving the product inform us of the refund or exchange intent. To continually serve you better, please provide a reason for the refund or exchange. We will verify if you qualify for a refund or exchange after which you can proceed with the return.
  2. Ship the item for refund or exchange within 14 days of receiving the product
  3. We cannot exchange or refund used goods, hence all refunded / exchanged products must be in their original condition and packaging.
  4. You are responsible for the return shipping and handling costs. We recommend that you use a reputable shipping service, as we are not responsible for damaged or lost items. Also, there will be additional shipping charges for re-shipping the exchanged items.
  5. The refund will be processed within 14 days of receiving the returned package. The refund amount will include the cost of the items plus taxes.
  6. The exchange will be processed within 14 days of receiving the returned package. If the new item costs less than the original item we will refund the difference. If the new item costs more than the original item, we will charge you the difference.
  7. Please include the original receipt in the return package for identification purposes.

 

Returns Policy on 'Photos 2 canvas' and custom services:
Bespoke products such as Photo 2 Canvas and bespoke services, including custom colours or custom sizes cannot be refunded or exchanged unless it contains a product defect.


Damages:
We will fully refund or exchange items that have been damaged or lost during shipment. Please keep all products and packaging as delivered and contact us within 24 hours of receipt to be eligible for a full refund.  The items must be returned to us within 7 days of receiving your order.


Privacy Policy:
Personal information, such as contact details will be kept strictly confidential and will not be intentionally shared or sold to any third parties.


No credit card information is stored on our website or databases. Our highly reputable online payment processing vendor (PayPal) uses industry-leading safeguards to keep your money and information secure.